Refund and Returns Policy
Cancellation & Refund Policy
If the products you purchased are not what you were expecting, you can request for returning the order and refund within 3 days of the delivery of your order and once the order is returned by you and your concern with the order is found to be correct thenPureasy will credit/refund your account or give you credits in your account with which you can purchase another products.
We reserve the right to apply for a credit or a refund, at our discretion, depending on capabilities of our payment processing partners or the platform from which you purchased the products (website or mobile app). No credit or refund is due to you if you request it after the 3-day guarantee time limit has passed.
To request a credit/refund, you have to write us an email elaborating the issue that you are encountering with the product / products you have purchased and follow the steps that are being guided by our authorized representative. If your concern regarding the product/products is found to be authentic by our representatives, then either the product replacement or credit/refund will be processed for that product/products.
At our discretion, if we believe you are abusing our credit/refund policy, we reserve the right to ban your account and to restrict all future use of the Services. If we ban your account or disable your access to our website/products due to your violation of these Terms or our Trust & Safety Guidelines, you will not be eligible to receive any credit or refund.
These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of the Pureasy Platform.
A user shall be entitled to cashback on a specific purchase/order as indicated at the time of checkout of the final order on the Pureasy Platform.
No Cashback shall be available for orders which are canceled. Any Cashback offered may be recovered by the Company, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Application as an item specific cashback.
Cashback shall mean the grant of credit for the amount of eligible cashback, shall be added to the users ‘Promotional/Cashback’ section of his/her ‘Pureasy Wallet’ account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time.
Cashback offers cannot be clubbed with any other offers and cannot be assigned/ transferred to any other person.
The Company reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto.
Cashback will reflect in a user’s Pureasy Wallet within 6-12 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cash back to reflect.Cashback credit available is usable only on the Application and no other platform, website, store or otherwise. Promotional cashback credited is subject to expiry at the discretion of Pureasy.
Cashback will expire after a minimum duration of 60 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.
Users shall not hold the Company or its group entities, or affiliates, their respective directors, officers, employees, agents, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a user claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of any purchase made through the Application, whether with or without Cashback.
The Company does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashbacks.
YOU AGREE THAT YOUR USE OF THE PUREASY PLATFORM SHALL BE AT YOUR SOLE RISK. IT MAY HAPPEN THAT OUR PLATFORM IS DOWN, EITHER FOR PLANNED MAINTENANCE OR BECAUSE SOMETHING GOES DOWN WITH THE SITE. IT MAY ALSO HAPPEN THAT WE ENCOUNTER SECURITY ISSUES. THESE ARE JUST EXAMPLES. YOU ACCEPT THAT YOU WILL NOT HAVE ANY RECOURSE AGAINST US IN ANY OF THESE TYPES OF CASES WHERE THINGS DON’T WORK OUT RIGHT. IN LEGAL, MORE COMPLETE LANGUAGE, THE SERVICES AND THEIR CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE (AND OUR AFFILIATES, SUPPLIERS, PARTNERS, AND AGENTS) MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY, LACK OF ERRORS, OR ACCURACY OF THE SERVICES OR THEIR CONTENT, AND EXPRESSLY DISCLAIM ANY WARRANTIES OR CONDITIONS (EXPRESS OR IMPLIED), INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE (AND OUR AFFILIATES, SUPPLIERS, PARTNERS, AND AGENTS) MAKE NO WARRANTY THAT YOU WILL OBTAIN SPECIFIC RESULTS FROM USE OF THE SERVICES.
WE MAY DECIDE TO CEASE MAKING AVAILABLE CERTAIN FEATURES OF THE SERVICES AT ANY TIME AND FOR ANY REASON. UNDER NO CIRCUMSTANCES WILL Pureasy OR ITS AFFILIATES, SUPPLIERS, PARTNERS OR AGENTS BE HELD LIABLE FOR ANY DAMAGES DUE TO SUCH INTERRUPTIONS OR LACK OF AVAILABILITY OF SUCH FEATURES.
WE ARE NOT RESPONSIBLE FOR DELAY OR FAILURE OF OUR PERFORMANCE OF ANY OF THE SERVICES CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, LIKE AN ACT OF WAR, HOSTILITY, OR SABOTAGE; NATURAL DISASTER; ELECTRICAL, INTERNET, OR TELECOMMUNICATION OUTAGE; OR GOVERNMENT RESTRICTIONS.